Frequently Asked Questions

If someone else’s drug or alcohol use is affecting your life, you don’t have to face it alone. We support parents, partners, siblings, grandparents, friends and other loved ones.

No. You can access our support whether or not your loved one is engaging with treatment or recovery services.

Yes. We provide a confidential and non-judgemental space where you can talk openly about your experiences.

No. All of our family support services are provided free of charge. If you have any questions about accessing support, our team will be happy to talk you through the process.

Our service is specifically for family members, partners and loved ones who are affected by someone else’s drug or alcohol use. If you are looking for support with your own substance use, we can help point you towards organisations and services that are better suited to your needs.

Our service is available to anyone aged 18 or over who is affected by someone else’s drug or alcohol use. Whether that person is a partner, parent, child, sibling, other family member or close friend, you are welcome to contact us if their substance use is having a negative impact on your life.

Yes. You can access support even if the person using drugs or alcohol is not seeking help themselves. Our service focuses on supporting you, helping you understand your situation, and finding healthier ways to cope with the impact of someone else’s substance misuse.

We offer a range of supports including one-to-one family support, counselling referrals, peer support and wellbeing activities. Our aim is to help loved ones understand addiction, improve their wellbeing and feel less alone.

Yes. We welcome referrals from GPs, healthcare professionals, addiction services, community organisations and other agencies supporting individuals and families affected by substance misuse.

Professionals can contact us directly by email to discuss a referral or to find out more about the support we provide. We are happy to work alongside other services to ensure families and loved ones receive the support they need.